Brookstone is a nationwide specialty retailer offering an assortment of consumer products that are functional in purpose, distinctive in quality and design and not widely available from other retailers.
Tax Policy
All states except for Oregon, Alaska, Delaware, New Hampshire, Wyoming, West Virginia, Montana, North Dakota and South Dakota are subject to sales tax.
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We want you to be satisfied with every item you purchase from us. If a product purchased from Brookstone does not meet your expectations you may return it with receipt within 30 days of purchase for a refund or within 60 days for a merchandise credit. We will not accept any returns without a receipt. Returned products must be in new condition, be in original packaging and include all original parts. After 60 days, please refer to original manufacturer's warranty for service issues.

Brookstone/OSIM-branded products are backed by a one-year limited warranty. Return of some larger items may be subject to a restocking fee, except where prohibited by law. For reasons of consumer protection and health codes, certain personal care products, bedding, earphones and some other products may not be returned. Some exceptions may apply. Any product that has been misused or that shows signs of extensive use may not be returned or exchanged. Brookstone reserves the right to modify its return and exchange policy.

Products may be returned to our Returns Processing Center by calling 1.800.846.3000 for a Return Authorization and shipping instructions. Our hours are 7:00 AM to 11:00 PM (Central) Monday to Saturday, Sunday 9:30 AM to 7:00 PM. Within 30 days, products may also be returned to any Brookstone® store. A product may not be returned to retail stores if the item is oversized or weighs more than 50 pounds and is not stocked in Brookstone stores. Shipping and processing charges will not be refunded.

IMPORTANT: Returning a product to our Returns Processing Center that is not in resalable condition and/or without a Return Merchandise Authorization risks forfeiture of product.

The following additional conditions also apply:

Returns with receipt after 30 days will be exchanged or refunded with a merchandise gift card for the value of the original purchase price.

If a store purchase was made with cash and the refund value is over $100, a Mail Check will be issued unless funds are available in the register.

Discounted and promotional items that are returned under this policy will be reduced to reflect the value of any free gift or discount.

We cannot accept returns on monogrammed, personalized or “Final Sale” items.

All sales of items purchased at Liquidation Centers are final and may not be returned.

Purchases made using “gaming” or “players” points at Casinos are only returnable at the Casino Store.

Merchandise Gift Cards are not redeemable for cash except where required by State Law.

Floor model and refurbished massage chairs purchased in our stores may not be returned except pursuant to the terms of any applicable manufacturer’s warranty.
Tel: 1-800-846-3000
Hours: 9-5 CST

Mailing Address:
1 Innovation Way
Merrimack, NH 03054